Guarantees & Warranty

Workmanship guarantee provided by the company shall be for labour  only, this commences from the date of completion to the 30th day only.  Any parts, equipment or components supplied by the company will be  covered by their respective manufacturer’s warranty.

The company’s guarantee will become null and void if the work/appliance supplied by the company is:

• Subject to misuse or negligence.
• Repaired,  tampered with or modified by anyone other than a company  operative/representative. The company accepts no liability for (or  guarantee suitability for) materials supplied by the customer or other  third parties, and will not accept liability for any damage or faults as  a result.
• The company is unable to guarantee any work which has  been undertaken on instruction by the customer, against the  companies/operatives advice/recommendations.
• Any work carried  out on behalf of the company by agents or subcontractors will be  guaranteed under their own respective policies.
• The company will  not be liable or responsible for any damage or defect arising from work  not fully guaranteed or where recommended work has not been carried  out.
• The company will not guarantee work where the customer has  been notified either verbally or in writing by the company of any related  work which requires attention. This also includes any temporary  repairs.
• The customer shall be solely liable for any hazardous  situation in respect of Gas Safe regulations, or gas warning notice  issued, unless otherwise caused by our Gas Safe operative.
• All  Gas Safe engineers operate under their own Gas Safe registration, and as  such are solely responsible for any gas related work and subsequent  liability.

• "We will; obtain details of the works to be carried out.
• We will; confirm the estimated cost for attendance at the time of booking.
• We will; confirm a suitable time frame for the engineer to attend.
• We will; confirm the works to be undertaken, estimated costs and attendance timeframe via email.
• We will; require a credit/debit card at the time of booking to secure your appointment.
• We  will; debit your card on completion of the appointment (unless this is a  further works appointment where a deposit can be taken in advance of  attendance with your approval).

Our charges are based on either an hourly rate, or fixed rate fee depending on the nature of works to be undertaken.

All quotations are exclusive of VAT. This is confirmed at the initial point of booking and in your booking confirmation email.

• Hourly rate:This  charge is defined as undertaking diagnostics and/or labour being  completed only. This price does not include any material that may be  required, this will be at an additional cost.
  This charge is set at a  minimum of a one hour fee, any additional time that may be required  above the initial one hour will be charged as an additional hour.
• Fixed rate:Some  services/works may be set at a fixed charge, this is agreed at time  booking. This price does not include any material that may be required,  this will be at an additional cost.
  Please note that some works such  as site surveys can be carried out remotely using drones/satellite  imaging, therefore in such scenarios you may not physically see an  engineer on site, however a full report will be provided.
  Quotations are valid for 30 days.

 Card details are taken in advance of the booking, this is to safeguard  our engineers from carrying cash and so not to put them at risk. It is  important that all transactions are securely managed within the head  office. 

The total due on the invoice is payable immediately after the  engineer has completed the site. If you do not pay the total due  immediately this could lead to further late payment charges being  applied.

Late payment fees:

Charges are 8% of the  invoice amount plus the Bank of England's base rate. The Bank of  England's base rate is subject to change, so the amount of interest  charged will depend on the due date of your invoice and the base rate at  the time.

If you do have any challenges, it is very important to  get in contact to discuss the matter with us to prevent such action  being taken. We may be able to offer payment plan options. You can  contact us via at the following methods:

• You can call us on: 07400 510551.
• You can email us at: info@galaxyelectricalservicesltd.co.uk .

Our credit control team is available Monday – Friday, 9am – 5pm.

 We will make every effort to arrive within the allotted time frame,  however we are not liable for any delay or failure to carry out  labour/diagnostics due to an event outside our control i.e.: traffic, poor  weather conditions, or the failure of private or public  telecommunications. Should we experience any challenges we will be in  contact with you to make you aware. 

 You must ensure the environment is safe for the company and its  representatives for the purpose of carrying out the work. You must  ensure you, or an authorised person is onsite to provide access. Failure  to ensure safety and access could result in services not being  undertaken and full charge for the service will be debited as a result. 

 It is the customer’s duty to ensure suitable permission, permits,  licenses and all other consents from the  owner/landlord/agent/organisation, and/or planning permission if  necessary is obtained prior to works carried out by the company. The  Galaxy Electrical Services Ltd, and or sub-contractors will not be held  responsible, or liable if this has not been obtained. 

Should you no longer require our services, or need to reschedule it  is very important to make us aware immediately so not to be charged.  Should the engineer arrive on site at the date/time confirmed the full  amount that was quoted within your telephone call/booking email  confirmation will still be debited.

Under the terms of the Consumer  Rights Act 2015, you have the right to cancel within 14 calendar days  starting on the date you agree/sign the contract, during which time you  may cancel the contract without paying a penalty. This is known as the  ‘cooling off period’. The law that governs the length of ‘the cooling off’  period is the Consumer Contract (Information, Cancellation and  Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.  However, due to the nature of our business, work begins within the  cooling off period meaning that you will be liable for payment.

Less than 24 hours notice – We reserve the right to charge for the full price of your appointment.

 If you are supplying materials it is important that they are suitable to  carry out the work. In the event that they are not suitable and we are  unable to use them to complete the works required you will still be  charged the full amount for the service. 

Subject to the exclusions listed below, the company undertakes to  make good and repair any defect in completed work, which appears within  30 days of the completion date of the same, to the extent that such  defect arises from the breach of the company’s obligations under this  contract.

All defects must be notified to the company by the  customer within this period, and the company, or sub-contractors and its  insurers must be provided the opportunity to inspect the work and any  alleged defect.

This inspection shall only apply to work carried out and completed by the company that has been paid in full by the customer.

Following  the inspection and it transpires the alleged defect is not the result  of any work or service carried out or provided by the company or is a  different issue of that documented on the original booking the company  reserves the right to make a charge to the customer for the inspection  visit at its standard rate.

The company reserves the right to not  carry out any work where the customer cannot provide sufficient evidence  that the work was originally carried out by the company, or where full  payment has not been received for said work.

Exclusions are:

• Any  parts or materials supplied by the company will only be provided with  the manufacturers or suppliers guarantee and are not guaranteed by the  company.
• Any defects resulting from the misuse, willful act or  faulty workmanship by the customer or any other third party working for  or under the direction of the customer.
• Any structural defects, such as but not limited to subsidence and its resultant effect.
• Any damage to drainage systems caused by any outside force or root penetration.Should you find any issues with works undertaken please contact us immediately via the following contact methods:
  
  • You can call us on: 07400 510551.
  • You can email us at: info@galaxyelectricalservicesltd.co.uk.
  • Alternatively, you can write to us: Galaxy Electrical Services Ltd, 5 Kingfield Gardens Woking GU22 9DY, UK
  • Our customer support team is available Monday – Friday, 9am – 5pm.

 The company will use all reasonable efforts to carry out and complete the  works on time, but shall not be liable to the customer or any third  party if the works prove impossible due to events or circumstances  beyond the company’s reasonable control.